The following shall be the Service Standard of the Municipal Social Welfare and Development Officer, this Municipality:

1. PROVISION OF LIMITED FINANCIAL ASSISTANCE (Aid in Crisses Situation):

   REQUIREMENTS:

   1. Community Tax Certificate
   2. Barangay Certification

   PROCEDURE	DURATION	FEES	PERSON RESPONSIBLE	LOCATION
   Approach the Crisis Intervention Unit (CIU) In-charge	1 minute	none	ANGELINE RIOJA Admin. Aide II MERIAM DE-ALA Admin. Aide III	Municipal Social Welfare and Development Office
   Submit yourself for an interview and assessment	15-30 minutes	none	RONA J. PADILLA Social Welfare Assistant CHANDRA C. CHATO Admin. Aide III
   Wait while the frontline personnel cause the preparation of the supporting documents and disbursement voucher. These documents will be indorsed to the Municipal Social Welfare and Development Officer for signature	5-10 minutes	none	GERALDINE ABATAYO Community Affairs Officer II LERMA A. WABINGA MSWDO
   Wait for the advise from the frontline personnel when to claim the assistance	2 minutes	none	ANGELINE RIOJA Admin. Aide II MERIAM DE-ALA Admin. Aide III RONA J. PADILLA Social Welfare Assistant

2. SECURING REFERRAL FOR HOSPITAL AUGMENTATION:

   REQUIREMENTS:

   1. Community Tax Certificate
   2. Barangay Certification that the client is a resident of the Municipality of Alabel
   3. Hospital Bill

   PROCEDURE	DURATION	FEES	PERSON RESPONSIBLE	LOCATION
   Approach the Crisis Intervention Unit (CIU) In-charge	2 minutes	none	RONA J. PADILLA Social Welfare Assistant	Municipal Social Welfare and Development Office
   Submit yourself for an interview and assessment. After the assessment, the frontline personnel cause the preparation of the referral letter	15-30 minutes	none
   Wait while the referral letter is indorsed to the Mun. Social Welfare and Development Officer for her signature	2 minutes	none	LERMA A. WABINGA MSWDO or her authorized representative
   Receive copy of the referral letter and submit the same to the concerned office	2 minutes	none	RONA J. PADILLA Social Welfare Assistant

3. SECURING REFERRAL FOR MORTUARY ASSISTANCE:

   REQUIREMENT:

   1. Community Tax Certificate
   2. Barangay Certification that the client is a resident of the Municipality of Alabel
   3. Death Certificate

   PROCEDURE	DURATION	FEES	PERSON RESPONSIBLE	LOCATION
   Approach the Crisis Intervention Unit (CIU) In-charge	2 minutes	none	RONA J. PADILLA Social Welfare Assistant	Municipal Social Welfare and Development Office
   Submit yourself for an interview and assessment	10-15 minutes	none
   Wait while the frontline personnel cause the preparation of the referral letter and endorse the same to the Municipla Social Welfare and Development Officer for her signature	5 minutes	none	RONA J. PADILLA Social Welfare Assistant LERMA A. WABINGA MSWDO or her authorized representative
   Receive copy of the referral letter and submit it to the duly accredited funeral parlor;	2 minutes	none	ANGELINE RIOJA Admin. Aide II RONA J. PADILLA Social Welfare Assistant

4. SECURING REFERRAL FOR OTHER AGENCY’S INVERTENTION:

   REQUIREMENT:

   1. Community Tax Certificate
   2. Barangay Certification that the client is a resident of the Municipality of Alabel

   PROCEDURE	DURATION	FEES	PERSON RESPONSIBLE	LOCATION
   Approach the Crisis Intervention Unit (CIU) In-charge	2 minutes	none	ANGELINE RIOJA Admin. Aide II RONA J. PADILLA Social Welfare Assistant CHANDRA C. CHATO Admin. Aide III GERALDINE ABATAYO Community Affairs Officer II	Municipal Social Welfare and Development Office
   Submit yourself for an interview and assessment	15-30 minutes	none
   Wait while the frontline personnel cause the preparation of the referral letter and endorse the same to the Municipal Social Welfare and Development Officer for her signature	2 minutes	none	ANGELINE RIOJA Admin. Aide II RONA J. PADILLA Social Welfare Assistant CHANDRA C. CHATO Admin. Aide III GERALDINE ABATAYO Community Affairs Officer II LERMA A. WABINGA MSWDO or her authorized representative
   Receive copy of the referral letter and submit the same to the concerned office	2 minutes	none	ANGELINE RIOJA Admin. Aide II RONA J. PADILLA Social Welfare Assistant

5. PRE-MARRIAGE COUNSELLING:

   REQUIREMENT:

   1. Community Tax Certificate
   2. Barangay Certification that the client is a resident of the Municipality of Alabel
   3. Official Receipt from the Municipal Treasurer’s Office

   PROCEDURE	DURATION	FEES	PERSON RESPONSIBLE	LOCATION
   Present the Official Receipt (OR) issued by the Municipal Treasurer's Office to the program in-charge	2 minutes	none	GERALDINE P. ABATAYO Comm. Affairs Officer II	Municipal Social Welfare and Development Office
   Undergo interview and fill-up the Marriage Expectations Inventory Questionnaire consisting of eight (8) pages	45-50 minutes	none
   Submit the duly filled up questionnaires and get the schedulre (time, date, and venue) for the seminar.	2 minutes	none
   Attend to the scheduled seminar. After the completion, get the PMC Certificate from the program In-charge or any of the MSWDO personnel	2 minutes	none		Senior Citizen's Center

6. DISASTER RELIEF AND REHABILITATION ASSISTANCE

   REQUIREMENT:

   1. Community Tax Certificate
   2. Barangay Certification that the client is a resident of the Municipality of Alabel

   PROCEDURE	DURATION	FEES	PERSON RESPONSIBLE	LOCATION
   Approach the frontline personnel for the verification of name in the list of victims prepared by the MSWDO	5 minutes	none	RONA J. PADILLA Social Welfare Assistant II ANGELINE RIOJA Admin. Aide II	Municipal Social Welfare and Development Office
   If your name is included in the list, then submit yourself for interview and assessment by the frontline personnel to qualify to the assistance	15-30 minutes	none
   If your name is not included in the list, seek advice from the Municipal Social Welfare and Development Officer or her next in rank	2 minutes	none	LERMA A. WABINGA MSWDO or her authorized representative
   If qualified to the assistance and goods are available, receive the goods and signed in the logbook for acknowledgement of the goods received. If the goods are not available, wait for further advice from the frontline personnel.	5 minutes	none	RONA J. PADILLA Social Welfare Assistant ANGELINE RIOJA Admin. Aide II

7. REFERAL FOR JOB PLACEMENT

   REQUIREMENT:

   1. Community Tax Certificate
   2. Barangay Certification that the client is a resident of the Municipality of Alabel
   3. Voter’s Affidavit
   4. Official Receipt from the Municipal Treasurer’s Office

   PROCEDURE	DURATION	FEES	PERSON RESPONSIBLE	LOCATION
   Approach the Public Employment Office (PESO) In-charge	2 minutes	none	CHANDRA C. RECIBE Administrative Aide III	Municipal Social Welfare and Development Office
   Submit yourself for an interview or assessment.	15-30 minutes	none
   Fill-up an application form and submit the same to the attending personnel for endorsement to the Mun. Social Welfare and Development Officer	2 minutes	none	CHANDRA C. RECIBE Administrative Aide III LERMA A. WABINGA MSWDO or her authorized representative
   Procedd to the Office of the Municipal Treasurer for payment of the required fees	3 minutes	P50.00	REVENUE COLLECTION CLERK	Office of the Municipal Treasurer
   Present the Official Receipt (OR) to the program In-charge for the preparation of the referral letter and endorsement to the Municipal Social Welfare and Development Officer for her signature	5 minutes	none	CHANDRA C. RECIBE Administrative Aide III LERMA A. WABINGA MSWDO or her authorized representative	Municipal Social Welfare and Development Office